Transfer of Assets

This Transfer of Assets Policy explains how deposits, withdrawals, and custody of fiat currency and digital assets work on APEXTRADE. It forms part of, and should be read together with, our Terms & Conditions.

Digital asset transfers are executed on public blockchain networks and, once confirmed by the relevant network, are irreversible. Unlike a bank transfer, no central party — including APEXTRADE — can reverse, cancel, or recall a confirmed on‑chain transaction. You are responsible for the accuracy of the wallet addresses and network you select for any deposit or withdrawal.

You may deposit fiat currency by SEPA transfer to the account details shown in your dashboard, or deposit supported digital assets to the unique deposit address generated for your account on the applicable network.

• Always confirm the correct network (e.g. do not send an asset native to one blockchain to an address generated for a different network). Assets sent on an unsupported network may be permanently lost, and we cannot guarantee recovery.
• Digital asset deposits are credited after the number of network confirmations we determine necessary for security, which varies by asset and network conditions.
• Fiat deposits are credited once received and reconciled by our banking partners, and are subject to any minimum deposit amount shown at the time of transfer.
• We may decline or return a deposit that fails our AML screening, or that does not match the account holder's verified identity.

Withdrawal requests are subject to:

• successful identity verification appropriate to your account tier and the size of the withdrawal;
• available, unencumbered balance in your account;
• our standard AML/CTF and fraud screening, described in our Fraud Policy, which may result in additional verification requests or processing delays for large or unusual withdrawals; and
• network fees for digital asset withdrawals, and applicable transfer fees for fiat withdrawals, disclosed before you confirm the request.

We recommend withdrawing a small test amount before transferring large sums to a new address for the first time. Once a withdrawal is broadcast to a blockchain network or submitted to our banking partner, it cannot be reversed or amended.

Digital assets held on your behalf are segregated from APEXTRADE's own operating funds and safeguarded using a combination of secure cold (offline) and hot (online) storage, with the substantial majority of assets held in cold storage. Fiat balances are held in segregated accounts with our banking partners, separate from our corporate funds, to the extent required by applicable law. Details of our current custody arrangements are available on request.

Applicable network fees, withdrawal fees, and deposit conditions are shown before you confirm a transfer and are also published on our fee schedule. Network fees for digital asset transactions are determined by the underlying blockchain and may vary with network congestion; we pass these through and do not mark them up beyond what is disclosed to you.

Transfers may be delayed or held due to network congestion, incorrect recipient details, incomplete verification, AML review, or circumstances outside our control, including failures of banking or blockchain infrastructure. We will make reasonable efforts to inform you of any material delay affecting your transaction and to resolve it promptly once the underlying cause is addressed.

You are solely responsible for verifying recipient wallet addresses, network selection, bank account details, and transaction amounts before confirming any deposit or withdrawal. APEXTRADE is not liable for assets lost due to user error, including transfers to an incorrect address, an unsupported network, or a third party as a result of compromised account credentials.

We may suspend or delay deposits or withdrawals where necessary to comply with law, respond to a regulator or law‑enforcement request, investigate suspected fraud or AML/CTF concerns, address a sanctions match, or manage a technical or network issue affecting the security or availability of the Services.

We are not responsible for delays, losses, or failures caused by the underlying blockchain networks, banking systems, or other third‑party infrastructure that we do not control, including network forks, outages, or changes to network rules.

We may update this Policy from time to time to reflect changes in our operations, supported assets, or applicable law. The current version is always available on this page, with the "Last updated" date shown above.

Questions about deposits, withdrawals, or custody can be sent to info@tiontrade.com.